I had used Poplin several times with an overall ok experience, but my last service a few weeks ago was the last straw (i’ve had plenty of orders delivered with very bad folding, to the point where I had to re-fold it, orders delivered late, etc.). This last time, they delivered to me, along with my laundry, someone else’s and charged me for it - it amounted to more than a third of the total weight - not a few extra pieces. Who knows if they lost anything of mine in the process. I had to go through every single item, many of which weren’t mine — including a stranger’s *underwear*— and they refuse to refund the full service. Took me an hour that night just to deal with it- definitely not the time saver they tout in their marketing. They wanted to give me a credit for future use and a partial credit to cover the amount I paid for the OTHER CUSTOMER’s order- as if I would ever trust them again. They repeatedly told me that they have a no refund policy, like it’s virtuous of them to stick with their policy - which means they literally don’t stand behind their service at all. If they really cared, they would give a full refund and not stand behind a shady policy. Please save yourself the headache - Poplin is not worth it.
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Poplin is the smart way to do laundry. The first and only nationwide professional laundry service. Professionally washed, flawlessly dried, expertly folded, and returned to you the very next day. Only $1/pound. Includes free pickup and delivery. It was the task that wouldn't go away. Now with Poplin, you tap the app and it's done.
