I spent a significant amount on an order – premium collectibles that should warrant good treatment from any retailer. Instead, my straightforward request for an exchange turned into a frustrating ordeal. They sent robotic responses and ignored my follow-ups, hiding behind their policies. They clearly showed no care for me as a loyal customer. This experience has made it clear that once they've taken your money, you are on your own. If you value proper customer service, consider purchasing from a different retailer.
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