I'm profoundly let down by the speed of delivery and the overall service. I spent €170, and it feels wasted. I placed my order on January 5th, expecting it by January 7th or 8th at the latest. As of January 9th, my items still haven't arrived. I made it clear to your team that I would be leaving Rome on January 9th. If timely delivery was impossible, I should have been informed beforehand. Since I'm departing today and the package hasn't arrived, I urgently need a resolution regarding a refund or a redirection.
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