I don’t normally review because I don’t like giving bad reviews and I never think to give good reviews, but these reviews make me sad. I bought a bag and I had a problem with it 9 months later.(my fault) The customer service was exceptional! I had a new bag in a week. Because of the customer service and the quality of the bags I now have a number of different one, most recently a new backpack that is being shipped now. This is a wonderful company with amazing bags! Look past the reviews, look around these bags are everywhere!! I travel quite frequently with work and my kids sports and because I have one I notice everyone else that has them. I can’t get a weekend away without some asking and complimenting mine.
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