When my elderly mother-in-law moved into sheltered accommodation, I sought a simple phone and internet service, which led me to choose this company. Understanding her age, partial sight, hearing difficulties, and occasional confusion, I put the contract in my name to avoid her dealing with any issues directly. I made it clear during the sales calls that the service was for her. Tragically, she passed away just 25 days after the contract renewal. When I contacted the company to inform them, they insisted that, since the contract was in my name, I was responsible for the full payment. I tried to reason with the customer service representative, hoping for some understanding, but she focused solely on collecting payment and emphasized that the contract was mine. While I acknowledge the terms and conditions, I am appalled by the company's lack of ethics in handling this situation. To the company's directors, I hope you enjoy the holiday season after taking £355.88 from a deceased 93-year-old. Shame on you.
Claim your business profile now and gain access to all features and respond to customer reviews.
POP telecom
