Review Time
Had an issue today regarding getting back online following my switch to Fibre. I was helped by the incredibly patient AJ who not only had to deal with my limited IT knowledge but also my frustrations at being offline and unable to work. AJ walked me through the process reassuring me he would get me back online which he did . Thank you AJ- first class service 👍
On the search for a new broadband deal. Looked at Pop Telecom thought yes that's a cheap deal (actually it's not when you add in the router rental price per month and April price increase) however decided not to pursue the deal. Since then I have been bombarded with calls and texts multiple times a day over the last few days telling me I don't want to miss out on a good deal. Supposedly they have uk call centres but these calls are coming in from India 😡
Just for the fact they have pestered me I won't ever go with them..yes their numbers are now blocked
I did receive a very professional advice and help from particularly Josie and her other colleagues Jasen and Chris. They all did provide great customer service, even though they were dealing with a very complex and difficult situation.
Josie you are going to get 5stars for your hard work and to Jasen and Chris, I’ll say well done and please keep up with the good work.
We had a telephone socket installed as our property did not have one for us to plug our broadband into. The BT engineer installed it in the wrong place and we needed it removed and relocated. We dealt with AJ who kept us informed of the progress of rectifying the issue. He called each day until the problem was resolved. AJ knew all about the issues and we didn’t have ti deal with a different person each time we made a call to POP telecom which was nice as didn’t have to keep explaining the situation over and over.
I appreciate the assistance in resolving my broadband issues. The representative was very helpful and addressed all my questions when the connection was experiencing slowdowns. I'm impressed with the service, especially considering their competitive pricing; it's wonderful to receive such high-quality customer support.
When my elderly mother-in-law moved into sheltered accommodation, I sought a simple phone and internet service, which led me to choose this company. Understanding her age, partial sight, hearing difficulties, and occasional confusion, I put the contract in my name to avoid her dealing with any issues directly. I made it clear during the sales calls that the service was for her. Tragically, she passed away just 25 days after the contract renewal. When I contacted the company to inform them, they insisted that, since the contract was in my name, I was responsible for the full payment. I tried to reason with the customer service representative, hoping for some understanding, but she focused solely on collecting payment and emphasized that the contract was mine. While I acknowledge the terms and conditions, I am appalled by the company's lack of ethics in handling this situation. To the company's directors, I hope you enjoy the holiday season after taking £355.88 from a deceased 93-year-old. Shame on you.
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POP telecom
