Purchased porcelain tiles based on images on website and sample they sent to me. On their website it said "Please note that a small number of these tiles have a vein on - it's part of the design to mimick the beauty of natural stone." I expected some natural veining, but instead a quarter of the tiles had a feature that is meant to look like a crack across the whole tile, on them. This was not shown on the website nor on the sample they sent me.The cracked looking tiles are unusable however they have refused to refund for the tiles with the cracked feature. Not a very good service really, at least they should show a picture of this crack feature on their website so you know what you are buying.
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