porcelainsuperstore.co.uk

3.1
3.1 Based on 81 reviews

We're on a mission to make finding your perfect tiles easy and inspiring. Like you, we're passionate about our homes. But we know that sometimes, finding the right products can be easier said than done. And that's where we come in. With our curated desi...

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Average Rating

3.1

/
5

81 Reviews

5 Star
48%
4 Star
1%
3 Star
5%
2 Star
6%
1 Star
40%

All Reviews

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Review Time

Andrew Worthington
Porcelain Superstore have supplied the tiles and underfloor heating for three of my bathrooms and my

Porcelain Superstore have supplied the tiles and underfloor heating for three of my bathrooms and my kitchen / utility room. The selection of tiles is second to none, the prices competitive and the customer service I received was exemplary throughout. I will definitely use PS again and recommend them to friends.

5
Date of experience: Feb 26, 2026
Andrew Worthington
Lovely tiles, fair prices and fab service

Porcelain Superstore have supplied the tiles and underfloor heating for three of my bathrooms and my kitchen / utility room. The selection of tiles is second to none, the prices competitive and the customer service I received was exemplary throughout. I will definitely use PS again and recommend them to friends.

5
Date of experience: Feb 26, 2026
Sunny P
Delivery arrived today and every box…

Delivery arrived today and every box was soaking wet. Really disappointed because now I have to remove all the cardboard otherwise it was create mould if left for to long.

1
Date of experience: Feb 25, 2026
Marek
90x90 tiles

1000% recommend. this company. I bought tiles from them. 90x90. 1000% recommend

5
Date of experience: Feb 05, 2026
Jeremy Gibbs
Probably sensible to look elsewhere...

Awful service - stock never matches what they say on the website and their 'Customer Service' is terrible. Dismissive and make no efforts to try resolve issues. They left me with an en-suite with a few tiles missing and just said they couldn't help after 'dropping the pallet' when loading it for delivery. 2nd time they've had 'issues' with this tile so probably just never had it in stock and leave it until the last minute to make up an excuse.Also don't publish anything less that 3 stars on the reviews on their website...wish I'd come here before placing orders with them!!This isn't just disinterested employees either, had 'communications' with one of the founders who is 'obsessed with epic customer service' who required endless chasing and never followed through on his promises of refunds for damages.

1
Date of experience: Feb 04, 2026
Steve Wilkins
Order fulfilled promptly.

Order fulfilled promptly.Some tiles delivered damaged, owing to transit.Emily, at PS immediately and unquestioningly responded to emails and photos and initiated full refund for an entire box.Excellent customer service !

5
Date of experience: Feb 03, 2026
Lee Morrison
I made the mistake of using this…

I made the mistake of using this company . They made the original delivery one week late which was not complete. The second delivery has failed three times in two weeks we have wasted funds on wages for tradesmen and labour which amounts to more than the tiles cost in the first places So you will find this is a very expensive company to use

1
Date of experience: Feb 03, 2026
James
They make price matching too difficult

They make price matching too difficult. Seems like they will do anything to get out of it. May as well go with the original company which I will look to do

1
Date of experience: Feb 02, 2026
Stunning Casablanca tiles !

I received my boxes of Casablanca tiles today having previously purchased the incredible Saigon pattern tiles from the same company. I must say having scanned the internet for the correct tiles for my kitchen I am more than pleased. Believe me these tiles are a work of art + I can't stop looking at them. Great service too...thank you !

5
Date of experience: Jan 30, 2026
Chris
Courteous and professional service with…

Courteous and professional service with clear and professional communication. I purchased a large volume of Brazilian black tiles. Some arrived with damages (caused by the courier) but the team at porcelain superstore valued my feedback, sent out replacements and reinstalled confidence in the product and process instantly. I will be buying from Porcelain Superstore again and can’t praise them high enough for customer service.

5
Date of experience: Jan 26, 2026

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Business Details

  • We're on a mission to make finding your perfect tiles easy and inspiring.

    Like you, we're passionate about our homes. But we know that sometimes, finding the right products can be easier said than done. And that's where we come in.

    With our curated designs, completely free sample service and friendly advice, we've reimagined tile shopping.

    As a family business, we’re pretty obsessed with epic customer service. With thousands of five-star reviews, we must be doing something right.

    And when it comes to trends and technical know, we've got you covered - so you can tackle your latest tiling project with confidence!


    There’s plenty to explore and with inspiration at every turn we’ve made it super easy to find the one.

    We believe that great things come in threes - so that's why we focus on beautiful designs, unbeatable quality and fair pricing.

    By working directly with our suppliers - some of the largest factories in Europe and some of the smallest - we’re able to offer premium quality tiles for less than the high street.

    See more

  • email help@porcelainsuperstore.co.uk
  • call 03300940304
  • language https://www.porcelainsuperstore.co.uk

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