Review Time
Porcelain Superstore have supplied the tiles and underfloor heating for three of my bathrooms and my kitchen / utility room. The selection of tiles is second to none, the prices competitive and the customer service I received was exemplary throughout. I will definitely use PS again and recommend them to friends.
Porcelain Superstore have supplied the tiles and underfloor heating for three of my bathrooms and my kitchen / utility room. The selection of tiles is second to none, the prices competitive and the customer service I received was exemplary throughout. I will definitely use PS again and recommend them to friends.
Awful service - stock never matches what they say on the website and their 'Customer Service' is terrible. Dismissive and make no efforts to try resolve issues. They left me with an en-suite with a few tiles missing and just said they couldn't help after 'dropping the pallet' when loading it for delivery. 2nd time they've had 'issues' with this tile so probably just never had it in stock and leave it until the last minute to make up an excuse.Also don't publish anything less that 3 stars on the reviews on their website...wish I'd come here before placing orders with them!!This isn't just disinterested employees either, had 'communications' with one of the founders who is 'obsessed with epic customer service' who required endless chasing and never followed through on his promises of refunds for damages.
I made the mistake of using this company . They made the original delivery one week late which was not complete. The second delivery has failed three times in two weeks we have wasted funds on wages for tradesmen and labour which amounts to more than the tiles cost in the first places So you will find this is a very expensive company to use
I received my boxes of Casablanca tiles today having previously purchased the incredible Saigon pattern tiles from the same company. I must say having scanned the internet for the correct tiles for my kitchen I am more than pleased. Believe me these tiles are a work of art + I can't stop looking at them. Great service too...thank you !
Courteous and professional service with clear and professional communication. I purchased a large volume of Brazilian black tiles. Some arrived with damages (caused by the courier) but the team at porcelain superstore valued my feedback, sent out replacements and reinstalled confidence in the product and process instantly. I will be buying from Porcelain Superstore again and can’t praise them high enough for customer service.
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