I ordered a sample of the rock graphite outdoor tile. The sample was great and based on that i decided to place a bulk order. Slabs arrived on time and delivery driver was really helpful. However when checking through the slabs the majority looked as if they were cracked or damaged. I contacted Porcelain Superstore who advised it was 'veining' and that is how the slab should look. I explained i was not happy with this look and argued it didnt look like that online or on the sample i had ordered and advised i would be returning. I was told i would have to pay to return these slabs. As you can imagine to return a heavy item was extremely costly. I have since received my refund but would urge potential customers to read the wording on the advertisement and enlarge the photos so you can have a true picture of what you are going to receive.
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