Leaving a two star rating is being very generous. Currently have a case open with the Motoring ombudsman with this bunch of scammers. My 991.2 Turbo s was booked in for simple rear wiper washer and sunroof drains to be cleared. First appointment i waited while they took 4 hours to replace the rear wiper washer that was letting water in car, I was told a very tricky item to get to. So when i got home a day or two later noticed still wet, i thought i would get to wiper and see if tricky, its a one hour job max and when i pulled simple clip on panel off i could see the old 2017 grubby worn washer still on the rear wiper and not a thing had been done. I was raging, they apologised and said they service adviser will oversee the job next time.So car gets booked in at the end of last year and i didnt see it again for 2 months and one week. I non stop had to chase and call, they never offered courtesy car and i was told each time on email that another issue had happened on car... every week a new issue was reported..from...air bag module, seat bag module, awaiting trim clips from Germany, full foam section under carpet needed replacing, interior stripped out (it never was), then told pump on axle lift broken, next when it was due back i was told the pipe to axle lift had a hole....the list went on and on.very frustrated by now, as car was low miles and mint but seemed to have so many issues. finally end of 2025 im told car will be dropped off, i waited in all day, not one call from them, so i called them again and told they had killed the battery ( in fact they never put it trickle charge at all for over 2 months) So the next day i took time out my work again to wait in for delivery, and guess what....no call no email..i had to call them this time told more delays, by now id had enough and demanded to see all the job cards for these jobs.It was then the aftersales manager had to speak to me and admit he was very embarrassed that the service advisor had simply made up every single of of the above issues, he aid they dont normally work like this but they had overbooked and instead of calling to offer me a courtesy car/ re book / or ask to hang onto car they just lied. I went in to see them with all the emails showing all the correspondence. AND the washer job and sunroof drains STILL had not been done, so the manager there got them quickly done the next day, was about 3 hours of work max. I explained if my car was not under warranty this would be fraud asking me to fix all these jobs . I was then offered a pathetic £500 compensation, not even close to covering my wasted time and two months warranty time lost. When i wrote to Porsche GB to explain, my jaw hit the floor, they basically said its not really their issue as it is the dealership itself. ..AND was told i was given a cheap free rucksack anyway (they had left over from an event night before) and a new battery (which they had damaged anyway by not keeping on slow charge as it was perfectly healthy before the car had even had its 111 check a month before at Nottingham).So the worst customer service i have ever had, funnily i met a guy there had a GTS that had also been in over 2 months and he told me the day he collected and drove out from there the pipe failed again that had been done. so car was straight back in again. Clearly not just me.Porsche GB and this dealer clearly DO NOT VALUE customers that much, i change my car each year and will never go back to them. After all the hassle i decide a month ago to sell the Porsche as another issue they meant to have fixed with spoiler re occurred, i couldnt stand going through the pain again and sold the car on. As a brand they need to look how this dealership operate an how they treat customers that could be loyal but lose faith after being treated this way. Ive now moved onto another premium brand now and already happier with the service.
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