Having dealt with Porsche, Leeds for the past 9 years, I was very dissappointed with my last service experience.I had had a pre-booked customer wait MOT at the Porsche Centre, York on 29 December that co-insided with the first vehicle MOT due date so I arranged an earlier appointment at Leeds just in case any attention was needed by the due date.Sadly this this took much longer than anticipated and the vehicle was not moved from the customer parking area until well after an hour for a vehicle health check and then moved elsewhere to another JCT600 service facility for the MOT and eventually returned three and a half hours later.No real explanation was given at the time for the delays other than that the vehicle was in a queue and the personnel on the reception desks seemed unaware what was going on until pressed to make enquiries after long waits.I had emailed a formal complaint on 17 December but have received no response as yet, although a voice message was left the day after to say contact would be made the following week - nothing further!I contacted Porsche Centre, Leeds again to renew the vehicle warranty and breakdown cover but there was nobody available in service to do this at the time, whereas Porche Centre, York where able to deal with it efficiently straight away.I would have given this review 1 star, but increased it to 2* allowing for the disruption being caused in the early days of the major faciltiy upgrade taking place, however, customer service does need to be much improved in my experience.
Claim your business profile now and gain access to all features and respond to customer reviews.
Our state-of-the-art facility offers you the world of Porsche under one roof.
The Centre includes an impressive 30-car showroom, parking for up to 175 cars and an 18-bay service workshop. In addition to this, customers can now benefit from a Direct Dialogue bay where cars can be assessed and any necessary work highlighted and explained to you before it commences.
Porsche Centre Leeds is committed to making your dream car a reality. Our experienced team are on hand to guide you through the whole purchase and provide you with all the information to make an informed decision. We also offer tailored finance packages and our team of buyers are on hand to offer the best price for your part exchange.
We offer bespoke services such as personalised videos, vehicle delivery, and can arrange to collect you from local transport links such as Leeds train station or Leeds Bradford International Airport.See more
