I had a very concerning and unsafe experience with the service today. I arranged for a delivery from a friend's place to my address. After pickup, I noticed the order wasn't progressing on the app, so I reached out to the delivery person. To my surprise, he informed me that someone else was delivering my order while he was occupied with another ride. This 'friend' was neither mentioned in the app nor verified by the service. This means my package was handed over to someone whose identity I had no knowledge of. Even worse, this unknown person was coming to my home address to deliver the order, which is completely unsafe and unacceptable. As a customer, I expect transparency and accountability, not to have my package and personal address shared with an unverified third party without my consent. This issue needs urgent attention as it jeopardizes customer safety and trust.
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Porter is a modern day, digital travel agent, capable of providing personalised hotel recommendations, faster, that make you feel
like never Googling a hotel again.
Booking travel is difficult!
The travel industry is obsessed with quantity. That means when you’re searching for somewhere to stay, you’ll get overwhelmed with thousands of results. This results in 43% of Brits spending more time planning a holiday, than their time away.
That's where we come in. At Porter we provide a hyper-personalised travel experience, helping you discover great places to stay in minutes. See more
