I am currently having a terrible experience with this agency. I have rented my property since May 2021 and requested a tenant change on October 9th, which the landlord approved. They refuse to process this change, citing a lack of licensing, trapping me in the tenancy despite the landlord's agreement. The relevant licensing requirements have been in place since December 2021, and we have been renewing our lease without a license for four years. The rude manager denies responsibility, even after being informed that the landlord approved a necessary assessment for the license application. I have received no updates and remain stuck in my tenancy. I will escalate this issue through the council and property ombudsman.
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