Review Time
I had an excellent experience working with Cullen & Portico. From the very beginning, Cullen was incredibly quick and proactive. After taking my details, she immediately shared a video of the flat, which made the whole process much easier and more transparent. She provided all the information I needed, answered every question clearly, and made me feel completely confident and safe in moving forward with an offer.
Throughout the process, she explained each step in a simple and structured way, which made everything smooth and stress-free. She definitely has “get the job done” mentality, and I appreciate that a lot, thank you for making this such a positive and seamless experience.
The team went above and beyond my expectations. I was very impressed by their professionalism and customer service. Additionally, they were a very friendly group, and I want to express my gratitude for the excellent service and attention they provided.
The team surpassed my expectations in every aspect. Their professionalism and dedication to customer service truly impressed me. They were also very friendly, and I wish to convey my thanks for the excellent service and attention they offered.
Serious complaints about black mould have been overlooked for over two years. The mould first appeared in November 2023, initially spreading in the kitchen. Despite promptly reporting it, no action was taken. Our rent was later increased without addressing this issue, even after we agreed to the increase on the condition that the mould would be resolved. Fast forward to November 2025, and the situation has worsened significantly, with mould now in every room except one. The kitchen has severe mould on the ceiling. I have been emailing persistently with little response. Two specialists who visited in November were shocked by the condition, yet nothing has changed. I’ve indicated my willingness to involve authorities, but even this has not prompted action. Communication has been poor, with staff often out of the office and calls going unanswered. If you’re considering this agency for housing, think carefully. Their communication is lacking, and their response to tenant welfare is even worse. The only positive experience was with the letting agent who showed us the property.
The service for landlords is severely lacking. They fail to secure reliable tenants, have not collected rent on time for five months, and often do not respond to calls or emails. It’s frustrating to reach out without any replies. They insist on filing documents when it suits their financial needs but ignore property owners' requests. Avoid this company if you want to maintain your sanity.
I am currently having a terrible experience with this agency. I have rented my property since May 2021 and requested a tenant change on October 9th, which the landlord approved. They refuse to process this change, citing a lack of licensing, trapping me in the tenancy despite the landlord's agreement. The relevant licensing requirements have been in place since December 2021, and we have been renewing our lease without a license for four years. The rude manager denies responsibility, even after being informed that the landlord approved a necessary assessment for the license application. I have received no updates and remain stuck in my tenancy. I will escalate this issue through the council and property ombudsman.
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