WARNING: Disappointing Experience with the Service. The customer support I encountered was the worst I've ever faced. It took more than a week to receive a reply regarding a defective item. I was informed that a wavy zipper, uneven handles, and a bag that doesn’t sit properly are acceptable according to their standards. I suppose this aligns with their apparent lack of quality control. I was advised that purchasing insurance would have allowed for a free return on a misgraded bag. Seriously? I should have had to pay for insurance to cover their errors? Now, I must pay $15 to return a $60 item because I didn’t opt for that extra fee. This feels like a deceptive business practice. When your company makes an error, why should the customer bear the cost of returning faulty merchandise? I will be sure to share my experience with others regarding how this service operates and treats its customers.
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Portland Leather Goods - Tote bags, leather journals, passport covers, and other leather goods handmade in Portland, Oregon. Highest quality top-grain leather
