Very disappointing experience with Portronics customer support.
I ordered Portronics products and received a parcel that was clearly **tampered and in transparent packaging**, and one of the items was **missing from the package**. I immediately raised a complaint with **Ticket ID: 1059413** and shared a **continuous parcel opening video** as requested by their support team.
Despite providing clear evidence, the support team refused to help and simply stated that since the parcel was accepted at the time of delivery, they cannot assist further. This response is completely unfair because the tampered condition of the parcel clearly indicates that the issue happened before it reached me.
As a customer, I trusted the Portronics brand, but this experience has been extremely disappointing. Instead of taking responsibility or helping resolve the issue, the company chose to deny support even after reviewing the proof.
I hope Portronics reviews this case seriously and resolves the issue properly. Otherwise, I will be forced to escalate this matter through consumer forums.
Buyers, please be careful and make sure to record the parcel opening if you order from them.
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