I have bought quite a lot from Portstewart and often recommended them to my friends because they are such great value and good service. My latest experience with them had damaged my opinion. I bought a pair of winter boots from them ( a great price !) But when they came they had sent the wrong size by mistake( the wrong size had been put in the right size box). I contacted them to return them and after having to chasing them for a reply they said that the item I bought wasnt eligible for a return and that they would send out a replacement pair of boots in my size anyway. A good response ..but quick as a flash nothing happened and I had to chase again. The next message I got was that the boot in my size was now sold out and that they would try to find an alternative .... Next message ,again a few days later,was that there was no alternative boot they could offer me.ANYWAY. In the end my faith was completely restored. I was contacted by them to explain that due to the Christmas holidays they had found themselves somewhat snowed under and appologised for the delays. To put things right they offered me a more expensive pair of boots in my size at no extra cost. They arrived very promptly and I was very pleased with their response. Faith Restored!! Thank you 😊
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Discover top-quality outdoor clothing and accessories for Men, Women & Kids at Portstewart Clothing Company. Explore renowned brands like Regatta, Dare 2b, Craghoppers, and more, all at unbeatable value. Proudly family-owned and based in Portstewart, Northern Ireland. Gear up for your next adventure with us!
