I recently had a very disappointing experience as a seller on this platform.
I sold a brand-new dress with the original tags attached. The item was never worn and was carefully inspected before shipment. After delivery, the buyer claimed there was damage and was permitted to return the item. I was then informed that I should have included photos of the alleged damaged area in my listing.
However, the dress was new with tags and had no damage at the time of sale. It is not realistic to expect sellers to photograph defects that do not exist!!!
What concerns me most is that the seller’s position did not appear to be thoroughly considered. As someone who takes pride in accurately describing items and maintaining integrity, this experience was extremely discouraging.
Because of how this case was handled, I have decided to remove my listings and no longer sell on this platform.
I hope the platform will improve its seller protection policies so that future sellers do not experience similar situations.
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