Do not use this Company.I am no longer a micro business. I followed standard industry proceedure and notified Pe energy expecting them to update the national database. They refused without giving me a reasonable excuse. I asked them to follow there industry guidelines again no result. I am now in a position where at any time i can arrange another commercial energy contract but not a legal domestic contract. It is very important to get this changed as soon as possible as I will be breaking the law if i cannot arrange to transfer to a domestic contract in due course. It takes a long time to arrange investigate and move to a new supplier. PE energy can change this easily and the database would be updated in twenty four hours. My whole experience of PE energy is negative and i do not trust them in any way to help a customer. My whole experience of this company is a nightmare of firstly overcharging then refusing to refund the overpayment and then an unwillingness to help in any way what so ever. Now this senseless not wanting to follow energy guidlines on a change of status. They say that I can change after my contract with them has ended knowing full well that this is very bad for me as they leave me in a situation where one cannot find a new supplier in probably under a month. It makes no difference to PE Energy whether I am able to go to a domestic or commercial company when my contract expires with them. They seem to make arbitrary decisions that are not based on there own industry guidlines. They will not provide a legal reason behind the decision. All they seem to want to do is create a very harmful and negative affect on me the customer. All I want is to ensure that I can relax knowing that my status is correct and i can make future decisions in plenty of time.I warn everyone not to use this company unless they want a very bad experience of a most unhelpful energy Company who quite blatantly dis regard there own industry proceedural guidlines.
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