We are using the ComCash POS system for our accounts receivable. We had an error that resulted in a journal entry needing to be made on two accounts. We made an error in entering it which caused the balances to be incorrect. When we deleted the journal entry it did not remove the incorrect entries from the customer accounts. I then had to call tech support which resulted in and hour and a half wait on the phone. They did finally get the balances corrected but informed me they were unable to remove the incorrect transactions from the customers statements. I will now have to print and use white out before I can email the customers their statements. This process should be much easier and friendly to use. We are all human and mistakes are going to happen. They should be much easier to correct.I was contacted by a tech who was very helpful and resolved the issue.
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