1 star — and only because giving minus 10 isn’t an option.This service has officially reached a level I didn’t think possible: worse than anyone else. And considering they are a state‑run service kept alive by our taxes, the level of indifference is almost impressive. Someone should obviously remind them that their salaries exist because we pay for them.The delivery drivers have apparently decided that doing their job is optional. They don’t ring, they don’t show up, they don’t leave anything at the post office — they simply click “missing address information” and call it a day. Which, of course, means they never even bothered to pick up the parcel from the warehouse. Pure inefficiency at its finest.Customer service? A masterpiece of chaos. Every reply comes from a different person, each one more clueless than the last. One of them insisted three times that my tracking number “does not exist”. After I sent a screenshot proving it does, they simply disappeared. No reply, no explanation — just silence. Obviously.Then the highlight: they told me the address on my XXX Lutz parcel doesn’t match the address on my postal account. As if the post office were Amazon. I don’t order from the post office — I order from companies. Their one and only task is to deliver to the address printed on the package. Apparently even that is too ambitious.At this point I genuinely can’t tell whether the issue is a complete inability to understand basic procedures or a level of laziness that should be studied scientifically. But hey, better not disturb them — wouldn’t want to interrupt their coffee break, especially since we are the ones paying for it.I sincerely look forward to the day this whole system becomes privatized. Maybe then the era of “dolce far niente” will finally come to an end.
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Als landesweit führende Logistik- und Postdienstleisterin zählen die Beförderung von Briefen, Werbesendungen, Printmedien & Paketen zu unseren Hauptgeschäftsbereichen. Unser Filialnetz zählt zu den größten Privatnetzen für Kund*innen des Landes und bietet Menschen in ganz Österreich hochwertige Produkte & Services in den Bereichen Post, Bank, Telekommunikation & Energie. Durch die flächendeckende und zuverlässige Versorgung der österreichischen Bevölkerung und Wirtschaft mit Postdienstleistungen liefern unsere Kolleg*innen einen wichtigen Beitrag zur Aufrechterhaltung und Absicherung der Kommunikations- und Logistikinfrastruktur des Landes. Zudem sind wir durch unsere Tochterunternehmen in 9 Ländern tätig.
Unser Personal trägt wesentlich zum Erfolg der Post bei. Mehr als 23.000 Menschen aus 95 Nationen arbeiten in unterschiedlichen Berufen zusammen.
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