Sender shipped two packages almost at the same time. Due to a minor mistake on the shipping label - missing postal code, Post.at immediately returned first package to Spain without attempting delivery, without calling, without trying to clarify the address, even though the destination was clearly identifiable.The second package is still in transit. As soon as we realized what had happened with the first parcel, we proactively contacted them, explained the situation in detail, and provided our correct and complete delivery address, asking for a simple address completion so that the second package could finally reach us.Despite this, they told us that they refuse to add the postal code, fully aware that this second parcel will arrive to Austria and will be sent back again, exactly like the first one. For NO REASON at all.This is beyond frustrating.They are knowingly allowing the same error to repeat itself.We have been waiting for this delivery for a long time, and watching two international shipments fail back to back due to pure inflexibility is unacceptable. This was not a complicated request - it was basic postal service that would've been resolved by another other postal company easily.Absolutely shocking and disgusting service. This is the first time I have ever encountered such a careless and customer-hostile postal company.
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Als landesweit führende Logistik- und Postdienstleisterin zählen die Beförderung von Briefen, Werbesendungen, Printmedien & Paketen zu unseren Hauptgeschäftsbereichen. Unser Filialnetz zählt zu den größten Privatnetzen für Kund*innen des Landes und bietet Menschen in ganz Österreich hochwertige Produkte & Services in den Bereichen Post, Bank, Telekommunikation & Energie. Durch die flächendeckende und zuverlässige Versorgung der österreichischen Bevölkerung und Wirtschaft mit Postdienstleistungen liefern unsere Kolleg*innen einen wichtigen Beitrag zur Aufrechterhaltung und Absicherung der Kommunikations- und Logistikinfrastruktur des Landes. Zudem sind wir durch unsere Tochterunternehmen in 9 Ländern tätig.
Unser Personal trägt wesentlich zum Erfolg der Post bei. Mehr als 23.000 Menschen aus 95 Nationen arbeiten in unterschiedlichen Berufen zusammen.
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