I am Hong Kong student who recently arrived in Berlin for only about a month. Just today (01.10.2021 4pm), I went to the Spandau Arcaden's PostBank to pick up a package from my friend. I've had one of the most uncomfortable experiences in this city. I started off with "Entschuldigung, mein Deutsch ist nicht so gut", but I before I can finish, the impolite worker had already cut me off. I did not understand fully what he said, but I do know he *refuse* to speak English, not that he couldn't, but he refused to. Because I'm in his territory and whatnot. He didn't require any help from his co-workers and continued to put me on the spot. I gave him my address and my passport, turns out that the receiver's name does not match my passport (Marco Sin is written on the package instead of (My Chinese Birth Name) Sin) Refused to deliver the package to me after I have proven my name (Germany's policy is differ to what I'm used to I know) With his already bad enough attitude and tone, he did not explain the situation to me with a single drop of politeness. He continued to put me on the spot once again. Then I expressed that the fact that I do not understand what he was saying. He tried to kick me out of the store. Then finally. The worker from the next counter finally decided to help me with the situation. He then explained the situation relatively nicer than the rude one who I assume is the manager or at least someone with a slightly higher rank than the normal workers. If he explained the situation to me a bit nicer, I would've left happily after 5 minutes, but instead. I felt unwelcome and uncomfortable. I do not like to pull race into these sort of things, because I never thought it's gonna be necessary. But this is the first time I felt like I'm dealing with actual racism. (or he's just being really rude from the start for no reason :)) I wish this would be dealt with seriously. And PostBank requires you to make an account (which doesn't work anyway) in order to file a complaint to them. Which doesn't seems to work either. Great Service!
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