We ordered a 20x16 framed canvas movie poster from posterun.com and paid for expedited shipping. The poster did not arrive within the promised delivery window; when we notified the company of this, they promised to refund the expedited delivery cost. That never happen.But there's more.When the poster finally arrived, we noticed the way the poster was made resulted in certain words actually wrapping off the front and onto the edges of the supporting frame. This made it totally unusable as the wall decoration we had intended.We notified the company of this issue and sent pictures of what we received. Again, they promised us a full refund. Since then, repeated inquiries about both promised refunds have apparently been ignored since we received no further communication from them. Our last inquiry asked for a response by 4:00 p.m. ET on Friday, May 02. There was no response - not even an acknowledgement - so we are writing this review in hopes that others who may be considering placing an order from posterun com weigh the decision carefully, as our experience leads us to believe they neither care about their customers nor honor the promises they make regarding rrefunds.Buyer beware!
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