My daughter saved all year for a trip to England, but now she can't go because the courier lost her passport. They haven't shown any concern, offered an apology, or compensated her for the distress caused. She was looking forward to a white Christmas, her first one, and now has to stay home due to the company's negligence. She sees this as a lesson learned and intends to share her experience with her business contacts. If it were me, I would consider legal action!
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