My daughter had been saving all year for a trip to England, but now she can't go because the service has lost her passport. They seem indifferent, having neither apologized nor taken any action against the courier. No refund or compensation has been offered for the distress caused. She was looking forward to a white Christmas, something she's never experienced, but now she must stay home due to this situation. She's viewing this as a lesson learned and plans to inform her extensive business contacts about her experience. While she hopes to spare others from similar anguish, I would personally consider taking further action.
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