I have used this service to send parcels for years, and my clients have always been able to collect without any additional charges. Recently, I sent a parcel to a specific location through the service. My client was unexpectedly charged a 'pick-up fee' upon collection, despite the fact that delivery fees had already been fully paid. This was the first time I've encountered such a fee, and it feels completely unjustified. I've sent other parcels this week without any charges. Nothing on the service's platforms indicates that recipients should expect extra fees when using their service. This sudden introduction of hidden charges not only damages trust but also feels deceptive—charging twice for the same service. I urge the service to clarify their policies, refund this unfair fee, and ensure customers are not misled in the future. Trust is built on honesty, and currently, customers are being taken advantage of.
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