The package arrived on time, but I was incorrectly billed 300 SEK in import fees for a shipment that had already paid VAT through IOSS. The support team has denied my refund request despite my submission of all necessary documentation. Essentially, the company has charged import fees twice for the same item and retained the funds... A disappointing experience that could have been avoided if the staff had been more competent.
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Logistiikka- ja kuljetuspalvelut yrityksille - PostNord.
