Review Time
The package arrived on schedule, but I was incorrectly billed 300 SEK in import fees for a shipment that had already paid VAT via the appropriate system. The support team has declined to issue a refund, even after I submitted all necessary documentation. It feels like the service has charged import fees twice for the same item and retained all the funds... A frustrating experience, as this situation could have been easily prevented if the representative had been more diligent in their duties.
The package was delivered to a parcel locker on the other side of the city. When I arrived, the locker was broken. The customer service said the only option was to redirect it to a pickup location even further away. This will cost me more than 3 hours of my time. Unbelievable given the fees charged.
The package arrived on time, but I was incorrectly billed 300 SEK in import fees for a shipment that had already paid VAT through IOSS. The support team has denied my refund request despite my submission of all necessary documentation. Essentially, the company has charged import fees twice for the same item and retained the funds... A disappointing experience that could have been avoided if the staff had been more competent.
Terrible experience. No customer support when needed. Can't reach them by phone. The app asks for personal information even when confirming with ID. They returned a parcel to a depot instead of delivering it to the agreed location or pickup point. We need the return of traditional post offices!
From being labeled 'the worst shipping company in the Nordics' to now being one of the best, the company has made remarkable improvements over the past 5+ years! Gone are the days of failed delivery attempts and damaged packages. Their communication has significantly improved, so you're informed about your shipment's arrival. You can provide access codes for drivers, ensuring successful deliveries, and packages arrive in excellent condition. Keep up the great work!
Claim your business profile now and gain access to all features and respond to customer reviews.
Logistiikka- ja kuljetuspalvelut yrityksille - PostNord.
