postnord.se

Avoid Postnord at all times

I sell cups on Tradera. I have sold more than 30 in the last months. This week a customer received a package of two cups. One was broken. I reimbursed her directly and thought it was an easy fix with Postnord. They asked me to answer a couple of questions and send in some photos, which I did. Then within a few minutes I received an email that Postnord will not reimburse, because they need to have a photo of the packaging inside the box, when the cups were still packed inside the box. The customer that bought the two cups did not take such a photo. She wrote to me that she thought it looked really good how it was packed (covered on all sides with thick layers of bubble wrap plastic and paper). So she unpacked the package, without taking any photo and then discovered one cup was damaged. She took photos of the package then and of the damaged cup. I answered all Postnord's questions and send all photos available. But they stick to their decision to not reimburse. So my advice would be to avoid Postnord. They do not care about their customers. They don't want to reimburse anything. They just ask for you for photos you can not provide in order to hide behind that to not reimburse. I mean, I have sent many cups and even to other countries and never has any of them got damaged, so clearly I know how to pack them. It is obvious that they just handled the package too rough and the customer is the one that pays for it. For private people, with very small margins on what they are selling, this leads quite quickly to stop using platforms as Tradera, as it just does not make send to sell 10 cups and then lose all your profit, because these amateurs don't know how to handle packages and let the customers pay for it.

Date of experience: Jun 17, 2025