Complete disaster of a service. I only wanted to send a Christmas card and purchase a gift card at the same time. Unfortunately, I needed assistance since the self-service option doesn't allow for gift card purchases. The line was extremely long, and there was only one person available until another staff member returned from lunch, taking their time with each customer. Eventually, I gave up. I used the self-service to buy a stamp and went downstairs to inquire about buying a gift card from another store, but was told I had to go to the post office! Frustrated, I decided to get the gift card elsewhere. At least I managed to get my stamp, but I wanted to send a gift card simultaneously. How much worse can this service be? During the holiday season, they should be hiring more staff instead of making things harder.
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Across the UK, you can find us in thousands of corner shops, newsagents and even pubs and bakeries. We make life easier for millions of people by providing over 170 products and services as diverse and important as:
Mails and parcels: Sending letters or returning parcels is as important ever for countless customers and businesses, particularly with the rapid rise of online shopping.
Cash and banking: Through our Banking Framework agreement, customers of major banks and building societies can use Post Office to withdraw cash, deposit cash and cheques, and obtain balances – making us an essential alternative to high street banks.
Bill Payments: We provide bill payment services across all Post Office branches and Payzone outlets – covering everything from utilities through to transport and ticketing.
Travel Money: We offer a variety of Travel Money from travel insurance and travel money to our customers, both online and in person. Customers can obtain foreign currency in over 30 popular types.
Government services, including accessing Universal Credit: We have a long history of successfully serving as a key touch-point between the public and Government for a range of services, from accessing social benefits to renewing passports.
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