Unacceptable service in a major city. The available section in a local store is quite small. The service is terrible. Only 1 or 2 employees are present during peak hours, leading to long lines, while several staff in another area seem to be more interested in chatting than assisting customers. The self-service option is ineffective, as there is no supervision or support for inquiries. A disappointing experience.
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Across the UK, you can find us in thousands of corner shops, newsagents and even pubs and bakeries. We make life easier for millions of people by providing over 170 products and services as diverse and important as:
Mails and parcels: Sending letters or returning parcels is as important ever for countless customers and businesses, particularly with the rapid rise of online shopping.
Cash and banking: Through our Banking Framework agreement, customers of major banks and building societies can use Post Office to withdraw cash, deposit cash and cheques, and obtain balances – making us an essential alternative to high street banks.
Bill Payments: We provide bill payment services across all Post Office branches and Payzone outlets – covering everything from utilities through to transport and ticketing.
Travel Money: We offer a variety of Travel Money from travel insurance and travel money to our customers, both online and in person. Customers can obtain foreign currency in over 30 popular types.
Government services, including accessing Universal Credit: We have a long history of successfully serving as a key touch-point between the public and Government for a range of services, from accessing social benefits to renewing passports.
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