I needed to renew my driving licence, so I contacted Barnwood Post Office 📞. I was advised to visit Brockworth Post Office, as they supposedly offered a document check and send service 📄.
Before making a special trip 🚗, I checked the website, which clearly listed that branch as providing “Document Certification Service and Paper Check & Send – New & Renewals” ✅. I also tried calling multiple times over a week (as instructed) 📲 but could never get through.
When I arrived 😐, I was told they do not offer any verification service ❌. Even worse, their phone line is outgoing calls only—despite customers being told to ring the branch ☎️.
End result: a completely wasted journey ⛽, time ⏳, and effort.
👉 Please update your staff training and website to reflect accurate information.
👉 Also, don’t instruct customers to call branches that cannot receive incoming calls.
Very frustrating and entirely avoidable experience.
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Across the UK, you can find us in thousands of corner shops, newsagents and even pubs and bakeries. We make life easier for millions of people by providing over 170 products and services as diverse and important as:
Mails and parcels: Sending letters or returning parcels is as important ever for countless customers and businesses, particularly with the rapid rise of online shopping.
Cash and banking: Through our Banking Framework agreement, customers of major banks and building societies can use Post Office to withdraw cash, deposit cash and cheques, and obtain balances – making us an essential alternative to high street banks.
Bill Payments: We provide bill payment services across all Post Office branches and Payzone outlets – covering everything from utilities through to transport and ticketing.
Travel Money: We offer a variety of Travel Money from travel insurance and travel money to our customers, both online and in person. Customers can obtain foreign currency in over 30 popular types.
Government services, including accessing Universal Credit: We have a long history of successfully serving as a key touch-point between the public and Government for a range of services, from accessing social benefits to renewing passports.
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