The online renewal system was malfunctioning, forcing me to call for assistance. The representative kept repeating the same information, wasting my time and leading to a phone bill of nearly £6. My attempts to resolve the issue via email resulted in a pointless back-and-forth that went nowhere. Therefore, I'm voicing my dissatisfaction here and intend to file a formal complaint with both the company and the ombudsman. I advise against engaging with this service.
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