A 29kg package was delivered as 'drop-off only' without any prior warning about its weight or suitability. As someone needing ergonomic equipment, I have conditions that limit heavy lifting. Living alone, I had no choice but to drag the package inside to prevent it from being damaged in the rain, which unfortunately led to an injury. The item is also far too large and heavy for my desk, despite provided measurements. When I contacted support in distress, the first representative said, 'drop-off only is what the courier does.' How was I supposed to know that? No one checked with me or provided weight details in the delivery notification. I later spoke to a representative who was very helpful and provided a return quote. I hope this gets resolved quickly, but I am shocked that a business focusing on postural support thinks it's acceptable to leave customers with heavy items without assistance or warning.
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