It was a good company until it raised its prices and moved users to the new app. They force you to sign up for and download the new app, which is not easy to use at all. The worst part is that online chat support is not available on the new app. When you call, you first reach the support team for the old app, who cannot help, even after a two-hour wait. They then transfer you to another team that supports the new app, which means another hour of waiting. How can a company get this BAD so quickly?
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