Review Time
I’ve been with Powershop for many years. They have recently transferred me to a new software platform. I recently tried to contact them with a query, email and phone, and have found a “black hole”. Live chat is also useless as it can’t handle customers on the new platform.I can’t stand companies who are happy to take your money but can’t be arsed with you when you have a even a simple query. I’ll definitely be leaving this company asap. Only hope I get my money back on my prepayments!
Have been with Powershop for a few years now but their new site is horrible. The previous app was very easy to navigate but the new one is meant to confuse. Will be looking for another provider. Not impressed
We’ve been happy with Powershop for years, but are now looking for alternatives. Their new app is amateur, buggy and difficult to navigate. We’ve now been overcharged and there’s no way of seeing where and why, so it’ll be a call to customer service to no doubt wait on the line for hours to get told there’s nothing they can do. Researching other providers this weekend.
This mob don't even rate ONE STAR!!Joined july '25 with 12 Free W/ends of Power. They are now changing to new system latest bill doesn't include supposed free W/end eligible April!! Cannot log in to Online Account, won't answer Emails. no Contact Ph# [Support} Goodbye you A@@xx!!
It was a good company until it raised its prices and moved users to the new app. They force you to sign up for and download the new app, which is not easy to use at all. The worst part is that online chat support is not available on the new app. When you call, you first reach the support team for the old app, who cannot help, even after a two-hour wait. They then transfer you to another team that supports the new app, which means another hour of waiting. How can a company get this BAD so quickly?
Powershop used to be quite reasonable however they recently forced me to "upgrade" from their old app (that worked perfectly) to a new one that is absolute garbage. Buggy, half finished, poor colour palette. It's like a half ass AI version of the old app that worked perfectly. The pink is terrible compared to the old one used and the app is less user friendly than ever before. Their "still to pay" section makes no sense and will be confusing for the elderly. They need to fire the entire team who designed this nightmare. Back to powerswitch to find a better provider. You know they will double down on this new app but its literally not worth the hassle.
I had Powershop in Australia and loved it. In NZ, it is a disaster. I have been trying to get a quote from them for a week now. People on chat say they are sending it, and it never comes through. They are constantly short-staffed and unresponsive. I'm at the point now when I'd rather pay more.
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