Awful! I only switched to Powershop because my usual provider (Flick) needed a smart meter and my new property didn’t have one. The whole experience has been underwhelming. The “gamified” billing system involves buying tiny powerpacks to save a couple of measly percentages is just irritating. I don’t want to micromanage my power usage; I just want a fair, consistent price per unit.Customer service doesn’t help the situation. You’re forced through a clunky chatbot and a maze of FAQs before you can reach an actual person. The advisors themselves are very helpful once you get to them, but it often takes too long. When I had to arrange a meter relocation, their seven-day email response time made something simple unnecessarily drawn out.Overall, the system feels more like work than a service. I’m looking forward to switching back to a provider that just keeps things straightforward.
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