Needed to get a simple answer to an account question. Chat said I was 81st in the queue, as if we have time to hang about all that time?! So then tried emailing. Automated reply stated allow 10 working days for a response. Turned out to be 20 working days! Then got told they couldn't see the issue I had described. So a total fail in Customer Services. Powershop used to be brilliant in this area but not now.
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