Extremely poor customer service - among the worst I have ever experienced. Power costs are very high - don't believe the hype. They'll charge you even when you have left the property and after they have closed your account. They won't reply to emails at all. Then in their chat bot service, when you get to speak to a person, they lack clarity and empathy, and use a very passive aggressive and/or accusatory tone. I would never recommend or use Powershop ever again. Do yourself a favour and find better!!!UPDATE: Since posting this review, the customer services team have closed my account, resolved the issue and given me a small refund. I still found the experience poor, however, and had I not spent the time to chase Powershop, the situation may have continued.
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