I hired Powur for a $36,000+ solar system and initially had a positive experience working with Tom from Sunlove. However, everything changed after installation. One-third of the system (Branch #2) was offline for months due to exposed live wiring — a clear violation of Enphase installation guidelines. This posed a fire hazard and risk of electrical shock to anyone near the home.Despite raising these concerns multiple times, I received delayed responses, incomplete fixes, and no reimbursement for the lost energy production or property damage. The corrective work performed was substandard, with debris left on my roof and smudges across my panels. Most recently, a non-compliant terminator cap was installed, contrary to manufacturer requirements.I have now filed formal complaints with the California CSLB and BBB, seeking resolution and reimbursement. If you’re considering solar, proceed with caution. The installation quality and post-sale support have been severely lacking in my case.
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