Review Time
This has been the worst consumer experience of my life. I'm going to go into more details, but I want to bullet point the bad for those who won't read. They literally looted my house, stole tens of thousands from my basement from install, told me that my daughter said it was ok. (I DON'T HAVE A DAUGHTER), but the system also never worked. NEVER. 9 months later, there has been one service call to send a repair person who was only instructed to confirm it wasn't working. That was in September 2025 and it is now February 2026. Not only does it not work, but because it was installed impropperly, my electric bill went up, 3,100%. That is a fact. They will not respont. Customer service is non existent. I've spent hundreds of hours on hold and writing emails to zero results. I've spoken with the company they installed which is no help and the finance. They all contact them to no response. I can't afford my electric bill and still have to pay for this on top. This is a scam. Pure and simple there is zero help. The help they also said for filing taxes is a lie. There is no assistance and all the promises sales gives you is a lie. Worst company I've ever dealt with. Stay Away.
DO NOT USE THIS COMPANY! They have screwed up everything from the beginning. I signed to have the solar installed and 10 months later, they had me sign another contract. They never installed anything within that 10 months. Then they had the parts delivered in front of my house... I'm the street, without signature and block both my roommate and my car, so we couldn't leave. When I called to complain, they said "They should have had you sign", and Nick (the salesman) never even called me back. Still won't. They cancelled my inspection, then lied about it. Still have things to fix before it passes. Total disaster. Two of my neighbors went through a different company and have no problems. (Sun Run). Don't use this company.
Been trying to get Solar installed since Early March. Lacey Morill was the PM. She is the utter example of not know how to be a PM. Zero Communication, Zero Accountability.-Not contacting me when Solar being delivered (requires signature)-Not contacting me when batteries being delivered(requires signature)-Installers never showed up on Install date, she doesn't call them or me. Job gets canceled and delay for 2 weeks. -Install was 1/2 done with old equipment with exposed wires still on the wall. She does nothing.-After all set - they install the wrong meter socket and have to order a Gateway. Issues over issues and her accountability is trash. I don't understand how she even has a job. There is no phone communication at all, only email contact. Which takes up to 48 hours or longer to respond. What a joke Powur is, they should be bankrupt.
I hired Powur for a $36,000+ solar system and initially had a positive experience working with Tom from Sunlove. However, everything changed after installation. One-third of the system (Branch #2) was offline for months due to exposed live wiring — a clear violation of Enphase installation guidelines. This posed a fire hazard and risk of electrical shock to anyone near the home.Despite raising these concerns multiple times, I received delayed responses, incomplete fixes, and no reimbursement for the lost energy production or property damage. The corrective work performed was substandard, with debris left on my roof and smudges across my panels. Most recently, a non-compliant terminator cap was installed, contrary to manufacturer requirements.I have now filed formal complaints with the California CSLB and BBB, seeking resolution and reimbursement. If you’re considering solar, proceed with caution. The installation quality and post-sale support have been severely lacking in my case.
Tree companies run away. You will not get paid for your work. Despite job completion and the homeowner's satisfaction, almost two months have gone by and nothing but empty but an empty promise from the salesman that "finance" will take care of it.Homowners, run. If they can't pay us, do you think they will serivce your panels after the install?Run run run to another another solar company.
DO NOT hire them !!!! Horrible !!! I installed with them over a year ago and it’s been a year I’ve been trying to get in touch with them ! Everything they promise is BS !!!!! My bill is higher than before , same bill with FPL plus I have to pay them !!!!! Zero customer support !!!! Zero support !!!! They ruined my roof and do not even answer any calls for full year ! The money they promised from government is BS !!! The referral for new clients is BS never paid !
This solar company promises 95% offset and when you try to hold them to that, the play the "nothing is guaranteed card". I have been trying to get somene to call me and they disconnect the chats, changed their customer service number where you need an extension to speak to someone. The catch - they won't give you the extension. RUN FOR THE HILLS AND SPREAD THE WORD.
I'm a Green certified Realtor & did a tremendous amount of homework researching solar companies for my precious life-long Real Estate clients. There simply isn't a "perfect" solar company out there.Some of the biggest companies have overall decent reviews on one review site & then really bad ones on others. Solar is the construction business, & like anyone in that business, you're going to find somecompanies that care more than others. Powur really cares and I respect that. To me, it isn't about being perfect. It's about caring about the homeowner experience & fixing anything potentially bad that might occur.It's also important to note, that i've found it's usually the minority of homeowners that are frustrated, that take the time to leave a review. On this site, Powur's reviews didn't look amazing, but since there's less than 50 reviews here, and the company does an average of almost 2,000 jobs per month, there must be WAY more happy clients, than unhappy, right!? The solar industry, as a whole, is a mess, filled with misinformation & unmet promises. Much of that is salesperson related, so being an informed consumer, & your gut, will likely help you steer clear of those pitfalls. Solar is a MUCH better choice than renting your electricity from your local utility when you find the right company & the right solar rep so the system meets all your needs. Some big companies,(like the one you find at Costco & Home Depot, for example,) have about a 2-star Yelp review (out of 5.) That's scary when you're hoping your system operates for more than 25 years. I found Powur had the best pricing, a variety of top material choices, great purchasev & lease choices, & longest guarantee in the industry. (30 years on everything including roofing.) They also have a customer hotline if a client ever needs help, which is rare. (Try calling Tesla solar & tell me how long it takes for a human being to answer.)I've personally seen over 10 solar systems built and 9/10 of them were installed in the timeframe they were promised & ALL for the price promised. There were permitting & utility permission to operate delays that, combined with 1st installer dropping the ball, made it take a couple months extra for that 1/10. Powur replaced the crew immediately for the homeowners, paid their electric bill for 6 months & kept the homeowner up to date, every week. I wish every job was perfect, but that's just not realistic.Powur is a company that cares, they'll always fix it, & they really put their money where their mouth is, & I like that.Powur has consistently impressed me the most. If you want a top quality product installed that will last many decades, they're your best choice.
16 month install that is still not completed and has become an ABSOLUTE NIGHTMARE. My mom is a sweet elderly lady that has been MASSIVELY taken advantage of. They have had over 8 project managers, fired the installer twice, and have broken ALL promises made to make it better EACH AND EVERY TIME. The panels, battery and other equipment are installed since May. They just can't get ANYTHING right and can't finish this job. Now winter is coming again and it will probably be delayed further. THIS IS THE WORST SOLAR COMPANY IN EXISTENCE!!! Avoid at ALL costs!
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