I was owed a refund due to incorrect billing. I provided proof, yet it's been four months without resolution. Initially, I was promised a refund within 10 working days, but that didn't happen. When I followed up, I was told to submit my bank details on company letterhead, which I did. The representative handling my case has been unresponsive. It's been four months without any refund. I would advise against using this service. Their representatives seem more focused on securing positive reviews than resolving issues. I'm uncertain if I'll ever receive my refund and may need to escalate to the ombudsman.
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Pozitive Energy is a technology-led supplier of gas and renewable electricity to small and medium-sized businesses and Industrial & Commercial customers in the UK. Its unique technology platform uses intelligent automation to deliver lower costs and a better experience for customers.
