I saw Mr Ahamed, Orthopaedics surgeon on the 30th January. At the start of the appointment, I explained that I sustained a knee injury approximately eighteen months ago and that I continue to experience pain when the area is touched and when attempting full flexion. While I was describing my symptoms, I was interrupted and told that my MRI was normal. No further explanation or discussion followed, and there was a prolonged silence.I asked what my options were and whether physiotherapy might help. I was told that it would not. When I asked how I could improve my condition or return to my previous level of function, I was told that physiotherapy was unlikely to help after eighteen months. I then asked whether arthroscopy was an option and was told no, as the MRI did not show a surgical target and a diagnostic arthroscopy would not be considered.I attempted to explain that while I understood the MRI findings, I was concerned about the very real and specific functional limitations and symptoms I continue to experience. These concerns were not explored further, and no alternative explanations, investigations, management plan, or follow-up options were offered.I left the appointment without any clarity, guidance, or plan for managing my ongoing pain and functional impairment. The consultation felt dismissive and rushed, and I was left with the sense that I needed to push for answers, yet still received none. The lack of engagement, explanation, or shared decision-making was concerning and, in my view, fell below an acceptable standard of care.Additionally, I did not receive any feedback link following this appointment, which further reinforced the overall lack of accountability and patient-centred care.
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