Review Time
All is well if you go privately however once you ‘switch’ over to NHS care, things change. Lack of communication and even the tone and demeanour of the ‘care navigator’ changes. Unreal.
Paid for private consultation on 23/01. Still waiting for the report despite requesting it three times. Reports from NHS received within 2 days. It’s now been over 3 weeks. Not acceptable.
UPDATE: July 2024, Left knee replacement at PPG Plymouth, although I weaned myself off of codeine late last year i am still taking daily paracetomol, especially if it involves flexing that knee. I'm still waking up in pain, very sleep disturbed, although physio has stopped I've continued with the exercises, there has been limited progress BUT ... I really regret the surgery, it is far worse now than before. I'm still pretty miffed at being fobbed off with the; "Oh you're just one of the unlucky 10-15%" at the post-op review.
I saw Mr Ahamed, Orthopaedics surgeon on the 30th January. At the start of the appointment, I explained that I sustained a knee injury approximately eighteen months ago and that I continue to experience pain when the area is touched and when attempting full flexion. While I was describing my symptoms, I was interrupted and told that my MRI was normal. No further explanation or discussion followed, and there was a prolonged silence.I asked what my options were and whether physiotherapy might help. I was told that it would not. When I asked how I could improve my condition or return to my previous level of function, I was told that physiotherapy was unlikely to help after eighteen months. I then asked whether arthroscopy was an option and was told no, as the MRI did not show a surgical target and a diagnostic arthroscopy would not be considered.I attempted to explain that while I understood the MRI findings, I was concerned about the very real and specific functional limitations and symptoms I continue to experience. These concerns were not explored further, and no alternative explanations, investigations, management plan, or follow-up options were offered.I left the appointment without any clarity, guidance, or plan for managing my ongoing pain and functional impairment. The consultation felt dismissive and rushed, and I was left with the sense that I needed to push for answers, yet still received none. The lack of engagement, explanation, or shared decision-making was concerning and, in my view, fell below an acceptable standard of care.Additionally, I did not receive any feedback link following this appointment, which further reinforced the overall lack of accountability and patient-centred care.
All is well if you go privately however once you ‘switch’ over to NHS care, things change. Lack of communication and even the tone and demeanour of the ‘care navigator’ changes. Unreal. Paid for private consultation on 23/01. Still waiting for the report despite requesting it three times. Reports from NHS received within 2 days. It’s now been over 3 weeks. Not acceptable.
Recently had a surgery here. I had a surgery elsewhere 4 years ago and the aftercare was so bad and make me really nervous for this one. The pre op and after op care was so amazing, the staff made me feel so at ease, picked up on my nervousness, helped me laugh when I was feeling down. After waking up , nothing was too much and they were all so quick to help if I needed anything. Even the walk from my ward to the car, a nurse noticed I was in pain and rushed to get me a wheelchair. Could not thank them all enough
Hello my name is Alan Crowley, I am leaving this review on behalf of my lovely partner Tracey Sparrow, who was in the Birmingham hospital for a hip replacement on 30/31 December. Every member of staff briefed us on every aspect of their involvement. All through our stay we were kept up to date of all events. The Surgeon gave us a comprehensive briefing of what to expect which put Tracey at ease as she was very nervous of the pending procedure. On her return to her room after the operation the aftercare by the nursing staff was nothing less than outstanding. I was allowed to stay overnight so as to give Tracey my loving support before and after the operation right up to her discharge. The quality of the food is also worthy of mention as it was enjoyed by both of us as it was well prepared and of superb quality. In summary a very successful visit to your Birmingham facility, a very successful operation carried out by professional caring staff, the aftercare was to a outstanding standard. All aspects highly recommended. Alan & Tracey
A total waste of time and money. Advised needed to see regular GP and could not refer for any further testing to try and determine what the underlying issue of ongoing cough was. Said that PracticePlus is for acute issues only which is the opposite of what the advertising implies, which is about continuity of care with one’s usual GP practice. So basically we paid $82.50 for my husband to be referred back to our usual GP. Extremely disappointed. A shame as the first time we used PracticePlus the doctor was great and was able to order multiple tests and had excellent follow-up, but today’s experience was abysmal.
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