PPG, Shepton Mallet. I phoned the call centre so that I could pay for an appointment to see an Orthopaedic surgeon because I had been told by a physiotherapist that I might have some bone damage in my hip. The call centre told me that the surgeon didn't do afternoon appiontments & the latest in the day was 11h15 which I accepted. The call centre took every detail they could think of about me including my height & weight, why? When I arrived at Shepton my immediate thoughts of the place was a NHS & not a private hospital, there wasn't the ambience of the Nuffield at either Bournemouth or Taunton or Circle [BMI]at Poole or Dorchester. There wasn't even any free drinks which I expected but they did have a cafeteria where you could buy food. After being kept waiting for over 20 minutes past my appiontment time I enquired as to why was I still waiting. The answer was that the surgeon was still dealing with other patients, that's when I realised that even paying for an appointment does not guarantee that you will be seen at the agreed time at a PPG. When I finally saw the surgeon I then found out that the call centre hadn't bothered to do their job properly & hadn't bothered to obtain the xray/image of my hip. I eventually managed to locate where it was & not any of the PPG staff. I finally finished with the consultant about 15h30 in the afternoon which I thought was strange because the call centre told me he didn't work in the afternoon. One thing he did stress to me was that if I needed to have a hip replacement in the future was to use the NHS & not go private, that's not the right thing to say to someone whom is paying for the consultation. The whole attitude & general appearance by all the staff & initial impression of the facilities was NHS not private, so if you decide to go down the route of paying for your health is to stick with the likes of Nuffield, Circle & Spire for treatment where you are treated like a fee paying client & not just another number on the conveyer belt.
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