Do not buy from Praxis online! I bought a showerhead via Praxis website two weeks ago to replace my broken showerhead. However, I didn't receive my showerhead after one week of purchase, and seller that sells via Praxis is Ecorain, who told me that my package was lost by DHL, their chosen courier. I followed up to request for a replacement because this has disturbed my daily life, but never received a response again. So I decided to purchase another showerhead from a different seller elsewhere, while requesting for a refund from Praxis at the same time. But the system directed me to their sales partner directly who ever responded to my refund request. Although I did receive my showerhead two weeks later, I don't need it anymore! I contacted Praxis costumer service, who told me that since I have requested a return online, I will have to communicate with their sales partner directly. There is no info online that shows clear steps about free online return, nor did their sales partner ever reply. I basically cannot exercise my right as a consumer, even though the Praxis website clearly stated that as a Praxis plus member we have 90 days cooling period to return our products by them or their sales partner. This is ridiculous! Sensible people should never buy from them, because even if you have 2-year guarantee by law, they are not reliable to comply the laws.
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