On March 28 I made my order for 3 doors with confirmed delivery date (uitlerlijk 23 mei) latest on 23 May 2024. We planned with constructors the work to be done around that delivery date, of course I never received the doors, never an update on delivery date, on the website under my order is still confirmed 23rd of May 2024 (today is 24th of May 2024) I only discovered by calling the customer service ( 1h 45 min waiting in the line) that my order will be maybe delivered on the 7th of June. At that point I asked to cancel ONLY 1 of 3 doors and the answer is NO they are already produced... ok than deliver! No, they are not done!!! SO, I needed to buy another door to let the work go on. I called again Praxis and asked at least CHANGE ONLY THE SIZE of 1 door. Of course, the answer is NO, SORRY. What I know is that they have my money, they did deliver nothing, and they didn't want to help me at all!it is really a poor shop they don't know what customer service is!Never buy anymore at Praxis.
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