I had gone to the Praxis in my home town. Staff was nice, not really helpful, but nice. I had found the product(shelving unit) that i was looking for, but unfortunately it was way too heavy to take home with me on a bike. The product itself was not that expensive(€37 on sale) so i figured it would be smarter to order it online. After all they would deliver it to your door right? Well, that is not the case.Praxis used DPD Group to deliver the parcel, when it was supposed to be delivered, i took a day off of work, so i could personally be there to receive it. DPD send me a track and trace code with a nice feature that tracks how many stops there are left till they get to my location. So when there was one stop left, i just kept on refreshing the tracking page. Then when there were zero stops left, i rushed downstairs(i live on the 8th floor) and waited at the entrance of our building for them to arrive. And i waited and waited....until out of the blue i received a message. WE WERE UNABLE TO DELIVER YOUR PARCEL.At that moment i knew that they just didn't care to try to deliver it. So i filed a complaint with DPD, but that's not where it ends. They delivered it to a Pick Up Point 2 miles away, Im a total stranger where i live, i don't know anybody with a car here. So I went walking. Walked to 2 miles to the pick up point, picked up the 30 pound parcel and started walking back. Two lessons to take from this:1. Check in with Praxis before ordering online, to see which company for shipping. 2. If they use DPD, cancel your order immediately.
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