I purchased laminaat and other things for more than 1500 euros online. First the order was delayed for more than a week. Then on the day of delivery 30 minutes before the end of the time window I was given, I checked again and delivery was moved to following day when I wasn't home. Called Customer Service "It's not us,its the transport company"...I didn't buy anything from any transport company. If anything goes wrong, it's your job to sort it out. Called the transport company (after 1 hour on the phone)-they said the reason for the delay was Praxis didn't deliver them the products. Finally they delivered me the producs...1 of the boxes of laminaat was damaged, 2 products were missing. Followed over 6 phone calls to Customer Service and the transport company and several emails (both were shifting the responsibility to the other). Still pending for a refund after 2 weeks. Went to the shop to return a few items that were part of the order. Shop doesnt want to them as they were ordered online and I don't have the invoice (which was never sent to me). Again had to call CS for them to send me the invoice...have to wait for an hour. FOR AN EMAIL! Unbelievable ccustomer service. Never buying anything from them again. Go to Gamma instead.
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